Quick Contact
Before you email me...
*Due to my workload it can take a while for me to answer emails, however the answers to most queries can be found below so please read on.
Social media notifications/messages may be missed due to high volume so please don't rely on them.*
*If there's no more of your dyelot left on the website then it is sold
out. *
*I can often dye more of the same colourway on the same yarn base but it
will be a different dyelot and might not be a precise match. The website is
updated regularly and you can see what's in stock
there: https://www.edencottageyarns.co.uk/
<https://www.edencottageyarns.co.uk/>*
*If you're wondering if a yarn type will come back into stock then chances
are the answer is yes, if you're after a specific colour please let me
know. If you're after five or more skeins then please check my
Dyed-To-Order listings here: *
*https://www.edencottageyarns.co.uk/collections/dyed-to-order-yarns*
<https://www.edencottageyarns.co.uk/collections/dyed-to-order-yarns>
***FOR SHIPPING INFO AND PRICES***
please see here:
https://www.edencottageyarns.co.uk/pages/shipping-info
Note that we cannot currently ship to the EU *except Germany* due to new
regulations.
***FOR RETURNS***
please see here:
https://www.edencottageyarns.co.uk/pages/returns
Note: We cannot accept returns for yarn bought in person at events/shows.
For online returns please see the link above.
***WHOLESALE***
Please sign up for a customer account and let me know, I will assign it as
a wholesale one and then you'll be able to browse and order the wholesale
yarns and colours directly from the website. I will also email you the full
wholesale info.
If you have an order that hasn't arrived yet but has been dispatched,
please see the shipping info above. UK orders all have tracking numbers so
you can track your parcel using the tracking number emailed to you. International orders can take up to four weeks to arrive. If you can't find your shipping email please check your spam/junk folder and add me to your address book for future reference.
Thankyou for your patience in the meantime.
Best regards
Victoria Magnus (she/her)
Eden Cottage Yarns Ltd
www.edencottageyarns.com <https://www.edencottageyarns.co.uk/>